Contract and purchase conditions

On this page we are going to inform you about the rights you have as a buyer and the conditions that we have defined when purchasing our products, so that they adjust to your rights and can provide you with the maximum guarantees in your purchase.

Contract and purchase conditions updated as of June 4, 2018.

Vendor identification

Dulces La Ponderosa, SL


NIF / CIF: B-41064767

Address: Avenida de Andalucía, 227 · 41560 ESTEPA (Seville) – SPAIN.


Contact telephone number: 95 591 27 20

Fax: 95 591 28 37

And which is registered in the Mercantile Registry of Seville, in Volume 418, Book 61 of Section 2, Folio 232, Page 6,092, 1st Registration dated 06/28/79.

As a client and user of Dulces La Ponderosa, you can only access and buy any of our products after reading and accepting these contracting conditions. The contracting and purchase conditions together with the privacy policy govern our commercial relationship.

Dulces La Ponderosa, SL as responsible for reserves the right to modify or change these conditions at any time. But if said modification constitutes a substantial change in the terms, it will notify it by publishing an announcement in .

Acceptance and proof of acceptance

You must go to the corresponding sales page, select the chosen product and click on the button “ADD TO CART” So what express full acceptance of each and every one of the Contract Conditions as shown on this page before purchasing the service. As a condition for placing any order, you will see that after selecting the product, payment is made securely by credit card through Stripe, thus completing the purchase process.

The client must register on the indicated website , and indicate the following data, necessary to consider the order correctly made:

Register as a client by giving:

  • Nombre
  • E-mail
  • User
  • Full address

From the moment of acceptance of the purchase, the user acquires the status of Customer of Dulces La Ponderosa SL The total cost of the order (price of sale to the public of the product or products that compose it plus the corresponding additional expenses) will be communicated to the client at the time of placing your order in advance of its acceptance. The price of the products is the one that appears on the website at the time of placing the order.

Validation of the purchase or contract

The offer by La Ponderosa will be understood to be accepted when the client accepts these general conditions and formalizes the order, under the conditions expressed in these general conditions, by clicking on the order formalization section. Thus, the purchase validation process is automatic. As soon as you make the payment, you will receive a confirmation from Stripe and a receipt for your purchase that includes the instructions for performing your service, and we will also contact you personally via email.

Delivery times

Shipments are sent, unless otherwise indicated by the client, to freight paid , these being charged in invoice . The general conditions are:

  • Orders over 50 euros of tax base within the peninsular territory will include postage paid. If the minimum is not reached, the amount of the transport will be automatically charged based on the weight of the order.
  • Orders for the Canary Islands, Ceuta and Melilla will see the price of transport increased by the value of customs management expenses. The client will know the value of the transport price.
  • The delivery time for packages up to 40 Kg is 24 to 72 hours.
  • Orders that reach 250 euros of tax base, will have postage paid for the Canary Islands, Ceuta and Melilla (does not include tariffs)
  • La Ponderosa reserves the right, depending on the characteristics of each order, to be able to modify these rates, always being our premise that both the interests of the clients and those of La Ponderosa are not harmed.

The delivery times of the orders depend on the availability of the product or products that compose them.

Although availability may be indicated on the website itself, La Ponderosa cannot guarantee product availability and there may be products that are not available for immediate delivery.

The delivery It will be carried out at the delivery address indicated by the client in the data section for sending the order.

Terms and forms of payment

Are accepted two forms of payment :

– Credit card , for online purchases.

– Bank transfers , for purchases through the contact form.

In the case of acquisition of services through the contact form , the payment will be as agreed before starting. Generally, it is always agreed to pay 50% in advance and 50% at the end of the service.


The prices applied to each service are those indicated on its corresponding page or those agreed by contract, all of which include the VAT (Value Added Tax) for transactions within Spanish territory.

Common VAT system of the European Union

If you live outside Spain . In accordance with the provisions of Law 37/1992, of December 28, regulating VAT and European Directive 2008/8 / EC, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the Condition in which he acts (employer / professional or individual).

Consequently, in some cases the final price of the order may be altered with respect to the one that appears on the corresponding page.

The price of the products and services offered include Spanish VAT.


The language of the content offered within the products is Spanish, Castilian, English and French.

Buyer rights: Guarantee, commercial withdrawal and data protection

1. Warranty

The customer has a period of 24 hours, from the moment of receipt, to exercise their rights to return the product purchased, when it is not in accordance with the contract, all in accordance with Law 23/2003, of 10 July, of guarantees in the Sale of Consumer Goods.

Return cases will be accepted when the products have suffered deterioration due to handling in the freight or conservation of the same not in accordance with their optimal characteristics as offered on the web.

2. Returns

Any merchandise that arrives defective or if the number of packages does not match, must be reflected on the delivery note of the carrier and communicated within the next 24 hours to La Ponderosa to process the corresponding claim.

It is recommended check the material before signing the delivery note .

In case of appreciating any type of damage in the packages, it is necessary to indicate it on the delivery note in order to be able to claim the carrier’s insurance.

Apart from damage caused in transport, any defective product that is still under warranty must be sent, prior notice, to the duly packed La Ponderosa warehouse.

The shipping cost depending on the reason for the return. La Ponderosa will be responsible for the replacement of the product as well as the shipping costs as long as it concerns defects inherent to the product and not due to misuse, improper handling or failures resulting from the effects of water or blows.

3. Withdrawal

The client has a term of 14 calendar days to exercise your right of withdrawal . The corresponding amount will be reimbursed, including shipping costs. The refund will be made by the same means of payment with which it was paid. We may withhold the refund until we have received the goods, or until proof of the return of the goods is presented.

Withdrawal in physical store : Present in our store located in Avenida de Andalucía, 229, the ticket or invoice together with the product.

Online withdrawal : Fill in this document with the data of the buyer and the product. Send to the following online address: .

4. Data protection

For the purposes of the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, La Ponderosa informs the customer that, as a result of the purchase, the personal data provided by him will be processed and incorporated into an automated personal data file created under the responsibility of said entity, notified and registered with the Spanish Agency for Data Protection. The purpose of said file is the administration and management of the order made by the customer. The delivery of all the data required for said purchase is mandatory, so that the lack of indication or incorrectness of said data will empower La Ponderosa not to accept the order or, where appropriate, proceed to suspend it.

The Client gives his consent so that the data provided by him to La Ponderosa, are also used by it to send commercial communications of its products, either by post, e-mail, or any other method of communication, electronic or not.

The client’s data will be kept by La Ponderosa as long as the relationship with it remains in force. Once this is finished, La Ponderosa will keep the data for the time necessary to comply with any other obligation established by current regulations.

The client may exercise the rights of access, rectification, cancellation and opposition by writing to La Ponderosa, with registered office at Avenida de Andalucía, 227 · 41560 ESTEPA (Seville) – SPAIN. Notwithstanding the foregoing, the cancellation of the customer’s personal data will not proceed, where appropriate, until 12 months from the effective date of delivery of the purchased product, in order to be able to treat and manage any claims that may arise derived of the same.

La Ponderosa undertakes to safeguard all the data collected through the page, where the appropriate security measures will be adopted as set out in the applicable legislation, so that they are not manipulated illicitly, nor subject to loss or misplacement.

Customer Support

For any doubt, suggestion, query or claim about the online store, you can contact the Customer Service, by any of the following means:


Contact telephone number: 95 591 27 20

Postal mail: Avenida de Andalucía, 227 · 41560 ESTEPA (Seville) – SPAIN.

In addition, we have official Claim Sheets available to consumers and users, which can be presented at the postal address and email indicated above, or in our physical store. You can request them by calling 95 591 27 20 (only Spain) or here: Download official Claim Sheet

The Customer Service will attend and respond to your claim as soon as possible, and in any case within a maximum period of one month. In the event that your request is not satisfactorily resolved, you may go to the ordinary jurisdiction or process your claim through the site. web , which will provide a single point of access for out-of-court resolution free of charge.

Intellectual property

The client acknowledges that the elements integrated into the website are the property of La Ponderosa.

The client acknowledges the industrial or intellectual property rights that La Ponderosa holds on the website.

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